Refund policy

Returns

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns of food products like coffee are not mandated by consumer law but if there is an issue with the product you have purchased please contact us.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company - it may take some time before your refund is officially posted.

If you’ve done this and have still not received your refund, please contact us at hello@92degrees.coffee.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@92degrees.coffee.

 

Postage

 

To return your product, post it to: 

92 Degrees HQ

Hardman Yard

24 Hardman Street

L1 9AX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.